Of Mice and Men, by John Steinbeck Essay - 1040 Words

Everyone’s felt like an outsider at some point in their lives. Because they are different in one way or another. That is why John Steinbeck’s Of Mice and Men is an easy story to empathize with. It tells the story of two men, George Milton and Lennie Small. Having found work on a ranch, they form friendships with other men there, try to keep out of trouble until they receive their pay at the end of the month and work towards bringing their dream of owning and working their own piece of land into reality. Several characters including Candy, Lennie, Crooks and Curley’s wife are the outcasts of this story. Which in turn also makes them the most relatable. Steinbeck,through the story of Crooks and Curley’s wife,explains the relationship between†¦show more content†¦He’s created this image of himself as barely better than dust and that prevents him from showing how intelligent,cultured and opinionated he really is. Likewise, Crooks denies any indication that he’s worth more than a black stable hand because he believes he is foolish to want anything more than what he has. He creates a bubble with himself, Candy and Lennie inside. He even offers â€Å"if you guys want a hand to work for nothing,just his keep,why I’d come an’ lend a hand† (Steinbeck 76). He lets himself believe maybe he could be included in the dream as well. But when Curley’s wife threatens him after he demands she leave his room, he is ‘put back in his place’. Then, after Curley’s wife leaves, the bubble pops and Crooks corrects himself with Lennie and Candy when he says â€Å"Well jus’ forget it. I didn’ mean it. Just foolin’. I wouldn’ want no place like that† (Steinbeck 83). So even if he thought he could be part of the dream, he refuses it because he thinks he doesn’t deserve to be listened to or respected enough for someone el se to let him join them. Meanwhile, Curley’s wife is the loneliest character in the story because no matter how much attention she finds she will never truly not be lonely. Being the only woman on the ranch makes her an outcast from the start. On top of that, Curley is very possessive of her and prohibits her from speakingShow MoreRelatedOf Mice and Men by John Steinbeck973 Words   |  4 PagesIntroduction: I. Background A. John Steinbeck was born on February 27th, 1902 in Salinas, California. 1. Salinas River was one of the few centers for shipping, farming, and agriculture a. John Steinbeck worked as an employed laborer, digging canals and working beside men similar to characters in his novels. 2. In a discussion John Steinbeck said, I worked in the same country that the story is laid in. The characters are composites to a certain extent. Lennie was a real person. Hes in an insaneRead MoreOf Mice and Men, by John Steinbeck842 Words   |  4 Pages it was not uncommon to become morosely secluded while working. Men would go far away from their families in search of any jobs they could get, with only themselves to confide in; colleagues only filling in the void of friends and family partially. Naturally, John Steinbeck’s novel Of Mice and Men, written during this period, would reflect this fact as a major aspect of the story. Loneliness would become the sinew of Of Mice and Men, manifested in some of the story’s main characters: Candy, CrooksRead MoreOf Mice and Men by John Steinbeck1358 Words   |  6 Pagesthis expression to stress the fact that there are and will be difficulties in life. John Steinbeck, in his novella Of Mice and Men, does not fall short of the same views. It takes place in the year 1937, a period associated with the Great Depression, and illustrates the hardships of the time, and more so those that laborers such as George and Lennie experience. Life proves to be full of disappointments for both men who are victims of harsh circumstances in more ways than one. The two have a dreamRead MoreThe And Of Mice And Men By John Steinbeck1549 Words   |  7 PagesThis essay will be exploring the role of women in the texts ‘DNA’ by Dennis Kelly and ‘Of Mice and Men’ by John Steinbeck. Both texts are quite dissimilar for the most part, with ‘DNA’ being a contemporary play, dealing with problems faced by modern youth groups and ‘Of Mice and Men’ being a classic novella. Set in the 1930’s, the novella tells a story of two migrant workers who flee to Salinas, California, for work. In spite of this, both explore the presentation of female characters similarlyRead MoreOf Mi ce And Men By John Steinbeck894 Words   |  4 PagesOf Mice and Men Essay John Steinbeck once said, â€Å"A journey is a person in itself; no two are alike. And all plans, safeguards, policing, and coercion are fruitless. We find that after years of struggle that we do not take a trip; a trip takes us†. In his novella, Of Mice and Men, two men go on an unexpected journey in search for their dream of happiness. There are many themes that come from their journey such as, the gilded American dream, the bond of male friendships, the power of women and femininityRead MoreOf Mice And Men By John Steinbeck1433 Words   |  6 PagesI am writing a literary essay on the novella, Of Mice and Men by John Steinbeck. I will be responding to the question describe an important character and explain how the character helped you understand an important message. In the novella, Of Mice and Men, written by John Steinbeck, two characters, Crooks and Curley’s wife, help me understand the message ‘Discrimination isolates people’. The book takes place in Soledad, California, mid 1930’s, during the Great Depression, at a time when discriminationRead MoreOf Mice And Men By John Steinbeck1747 Words   |  7 Pages Of Mice and Men is a tragedy And The Pearl is a parable. Author s Name John Steinbeck -Title of Work #1: Of Mice and Men -Genre: Tragedy -Evidence of Genre (explain what makes the work an example of the genre): Tragedy is a branch of literature that uses a serious and dignified style the sad or unfortunate events encountered or caused by a heroic individual. In Of Mice and Men George and Lennie face a lot of tragic events. -Complete Summary of Work: Of Mice and Men is theRead MoreOf Mice And Men By John Steinbeck1354 Words   |  6 PagesThe novel ‘Of Mice and Men’, written by John Steinbeck, is set near the Salinas River in California, America during the Great Depression between 1930-1939. The Great Depression was a distressing time in the history of America as the unemployment rate was high which in turn led to poverty and hunger. During this time, many struggled to find work and this steered them to travel long distances, often without having anyone to talk to. Dreams were crafted by this travelling workforce and were somethingRead MoreMice Of Men By John Steinbeck785 Words   |  4 Pages It was an hopeless time period. For George in steinbeck s book mice of men by John Steinbeck,it was the great depression.This was a time period of a deep and dark economic downturn that affected the whole country. While the story focuses on George and Lennie s struggles through this hopeless time.They were best buds that got along great. They went to farm to farm as migrant works to get there pay. George had to take care of Lennie throughout the book and pick up the pieces, but lennie was a kindRead MoreOf Mice And Men By John Steinbeck1400 Words   |  6 PagesOf Mice and Men, it is not just a band! Of Mice and Men was originally a short novel written by John Steinbeck in the 1930s. Regardless of the shortness in length, though, it is a rather deep and emotional book with quite a few messages behind the fictional storyline. These messages, however, cannot be discovered right off the bat. To genuinely absorb the messages Steinbeck teaches and actually understand the meaning behind them, one must read the book in its entirety. Steinbeck educates readers

The Themes and Motivations Behind George Orwells 1984

ABSTRACT Anyone who considers themselves a lover of good fiction must know who George Orwell is. Anyone who loves good cynical fiction has to have read his master piece, simply titled 1984. 1984 is a phenomenal tale of government gone awry, in its attempts to unify what’s left of the world, after the atomic wars waged in Europe. The story is based on Mr. Orwell’s fears of immensely powerful governments, especially totalitarianism. If you are a true lover and you have read the story, The next logical question one must ask themselves is, do we understand why he wrote this wonderful piece of work? Please allow me the opportunity to enlighten you. In order to understand the why; I propose that we must look into the†¦show more content†¦His mother wanted him to have a public school education, but his family was not wealthy enough to afford the fees, making it necessary for him to obtain a scholarship. George’s Uncle Charles Limouzin, recommended St Cyprians School, in Eastbourne, Sussex. Years later, George wrote that he hated the school and the distaste for the place brought forth his essay, â€Å"Such, Such were the Joys†. (Widman, n.d.) While at St. Cyprians, several key events transpired for Eric. He met Cyril Connolly, who also became a noted writer and editor, and the onset of World War I occurred. Cyril who became editor of Horizon magazine would ultimately publish many of Orwells essays. While at the school Eric wrote two poems that were published in the Henley and South Oxfordshire Standard, the local newspaper. At the ripe age of 13, Eric’s poem, â€Å"Awake! Young Men of England†, was published. The poem, a call to arms for able bodied Englishmen to join the war effort, helped him earn scholarships to Wellington College and Eton College. (Bowker, n.d.) After spending a term at Wellington in 1917, Eric earned a place at Eton as a Kings Scholar. He remained at Eton until 1921. (Bowker, n.d.) During his tenure at Eton, several key historical happenings occurred that would shape his later years. Eric learned of the Armistice that ended World War I, (and though he wa s notShow MoreRelatedCensorship, By George Orwell881 Words   |  4 Pages Censorship In George Orwell’s novel, 1984, the theme, censorship, greatly influences the storyline. Within the society, Oceania, the government censors everything from the newspapers to an individual s thoughts. Although, Oceania does not have any specific laws the citizens know that challenging the party, even with facial expressions, could result in punishment or possibly death. The prime reasoning behind censorship is control. In order to gain the ultimate control the Inner Party utilizesRead MoreTechnology And Technology : Brave New World1547 Words   |  7 PagesThemes Themes are the fundamental and often universal ideas explored in a literary work. The Use of Technology to Control Society Brave New World warns of the dangers of giving the state control over new and powerful technologies. One illustration of this theme is the rigid control of reproduction through technological and medical intervention, including the surgical removal of ovaries, the Bokanovsky Process, and hypnopaedic conditioning. Another is the creation of complicated entertainment machinesRead MoreCritics of Novel 1984 by George Orwell14914 Words   |  60 Pages1984 In George Orwells 1984, Winston Smith wrestles with oppression in Oceania, a place where the Party scrutinizes human actions with ever-watchful Big Brother. Defying a ban on individuality, Winston dares to express his thoughts in a diary and pursues a relationship with Julia. These criminal deeds bring Winston into the eye of the opposition, who then must reform the nonconformist. George Orwells 1984 introduced the watchwords for life without freedom: BIG BROTHER IS WATCHING YOU. WrittenRead MoreHumanities11870 Words   |  48 Pagesthis is just one set of strategy, there are many other different ways of dissecting art. 1. Subject matter: What is the subject matter of the art work about? Usually a work of art will have a main theme, which can often be known through its title. Almost anyone can create an idea or a theme in his/her own mind. But what makes an artist unique is in the rest of the four headings, which require technical skills. 2. Form: Form generally denotes how accurate the painted objects are presentedRead MoreOrganisational Theory230255 Words   |  922 Pagesorganizational theory challenges the relationship between individuals, groups and the organization through bureaucracy and hierarchy The virtuous bureaucracy Modernist themes in organizational design Modernist bureaucracy as a key challenge to organization design Contingency theory and organization design Organization culture as a key theme in organization theory The modernist tradition in organization culture Conclusions: does modernist organization theory still provide challenges for new visions of

A Sunday Afternoon - 725 Words

1832-1839 Scottish inventor Robert Anderson invents the first crude electric carriage powered by non-rechargeable primary cells. 1835 American Thomas Davenport is credited with building the first practical electric vehicle -- a small locomotive. 1859 French physicist Gaston Plantà © invents the rechargeable lead-acid storage battery. In 1881, his countryman Camille Faure will improve the storage batterys ability to supply current and invent the basic lead-acid battery used in automobiles. 1891 William Morrison of Des Moines, Iowa builds the first successful electric automobile in the United States. Thomas Edison and an electric car. Photo courtesy of the Smithsonian. Thomas Edison and an electric car. Courtesy of the†¦show more content†¦The electric cars downfall is attributable to a number of factors, including the desire for longer distance vehicles, their lack of horsepower, and the ready availability of gasoline. 1966 Congress introduces the earliest bills recommending use of electric vehicles as a means of reducing air pollution. A Gallup poll indicates that 33 million Americans are interested in electric vehicles. 1970s Concerns about the soaring price of oil -- peaking with the Arab Oil Embargo of 1973 -- and a growing environmental movement result in renewed interests in electric cars from both consumers and producers. 1972 Victor Wouk, the Godfather of the Hybrid, builds the first full-powered, full-size hybrid vehicle out of a 1972 Buick Skylark provided by General Motors (G.M.) for the 1970 Federal Clean Car Incentive Program. The Environmental Protection Association later kills the program in 1976. Vanguard-Sebrings CitiCar Vanguard-Sebrings CitiCar1974 Vanguard-Sebrings CitiCar makes its debut at the Electric Vehicle Symposium in Washington, D.C. The CitiCar has a top speed of over 30 mph and a reliable warm-weather range of 40 miles. By 1975 the company is the sixth largest automaker in the U.S. but is dissolved only a few years later. 1975 The U.S. Postal Service purchases 350 electric delivery jeeps from AM General, a division of AMC, to be used in a test program. 1976 Congress passes the Electric and Hybrid Vehicle Research,Show MoreRelatedSunday Afternoon719 Words   |  3 PagesOne Sunday afternoon I invited all my closest friends to the Maison Fouranise restaurant, I specially reserved the balcony for my friends and I. its one of my favorite areas of the restaurant, not only because of its beautiful view of the lake, but the delicious sweet aroma of freshly ground baked bread. Its a perfect place to enjoy the afternoon with my friends. On Sunday morning I prepared everything for this afternoons brunch, made some fresh baked proscriutto rolls with ravioli butter sauceRead MoreComparison Of Impressionism In A Sunday Afternoon On The Island Of The Grande Jatte731 Words   |  3 Pages A Sunday Afternoon on the Island of the Grande Jatte, painted by Georges Seurat in 1884-6, and La Grenouillà ¨re, by Claude Monet in 1869, are both works that are on display at the Metropolitan Museum of Art, originally painted in France during the Impressionism period. These works are recognized today for the modernity embodied in their impressionistic painting styles as well as their depiction of leisure in modern life. Impressionism is a way of painting which depicts objects using strokes andRead MoreOn a Sunday afternoon, I can think of no better activity than to stroll around Los Angeles County700 Words   |  3 PagesOn a Sunday afternoon, I can think of no better activity than to stroll around Los Angeles County Museum of Art (LACMA) for the afternoon. It never ceases to amaze me the amount of people who are there for the express purpose of viewing, and hopefully, appreciating art. I have been to LACMA countless times, starting from the time that I was a very young girl, but never before had I gone with a specific assignment to complete - to view LACMA’s collection of Renaissance art in order to compare andRead MoreIt was a cool Sunday afternoon at Candlestick Park. The San Francisco 49ers faced 3rd down and 31000 Words   |  4 PagesIt was a cool Sunday afternoon at Candlestick Park. The San Francisco 49ers faced 3rd down and 3 yards to go on the Cowboys 6 yard line. The play was c alled â€Å"Red Right Tight -- Sprint Right Option†. Rookie quarterback Joe Montana was under center ready to start the play with 56 seconds left in the game. The pass was intended for Fred Solomon but was fully covered by the Cowboy’s defense. Being chased by legendary linemen, Montana back-pedaled toward the sideline, and it was almost certain that heRead MoreAnalyze the Differences in Leisure Activities Shown in the Two Paintings, and Reflect About the Social Life of Peasants (the Peasant Dance) and of Urban Dwellers in the 19th Century (Sunday Afternoon on the Island of the Grande Jatte).1081 Words   |  5 Pageslife of peasants (The Peasant Dance) and of urban dwellers in the 19th century (Sunday Afternoon on the Island of the Grande Jatte). Thesis: Since the beginning of the 19th century Europe began to experience rapid changes in culture and society. Many of the effects from the Industrial Revolution paved the way for new industries to be created. Between the creation of The Peasants Dance to when the Sunday Afternoon on the Island of the Grande Jatte was painted you can clearly see the differencesRead MoreProblem Set Seven Solutions1102 Words   |  5 Pageshundreds. The demand for student tickets on Sunday afternoon is P = 8 - 3Q, and for regular adult tickets on Sunday afternoon, P = 10 - 4Q. On both Saturday night and Sunday afternoon, the marginal cost of an additional patron, student or not, is $2. a. What is the marginal revenue curve in each of the three markets? Answer: The marginal revenue curves are MR = 12 - 4Q adult Saturday night, MR = 8 - 6Q student Sunday afternoon, and MR = 10 - 8Q adult Sunday afternoon. b. What price should the cinema chargeRead Moreâ€Å"Miss Brill†1525 Words   |  7 Pageswho go es to her usual Sunday afternoon walk on Jardins Publiques and what happened there with her that day. In order to provide a study guide about this short story, this paper will analyze the the structure of Plot and the Characters created by the author on Miss Brill. Considering Plot, Miss Brill is a story about a lonely woman who lived in an apartment in France and taught English to students. Miss Brill’s enjoyment was to wear her â€Å"dear little† fur on Sunday afternoon and go to a walk on JardinsRead MoreKatherine Mansfields Miss Brill Essay example1122 Words   |  5 Pagesas characterization. Miss Brill by Katherine Mansfield displays the character of Miss Brill as the protagonist, confronted with the reality of her existence. In the short story Miss Brill, by Katherine Mansfield, an elderly woman spends a Sunday afternoon visiting a seaside park as part of her weekly ritual. As a developing character, Miss Brill is forced to face a harsh reality from her routine events. In the short story, Miss Brill, Katherine Mansfield effectively uses various literary techniquesRead MoreMy Dad : An Early Age976 Words   |  4 Pageshad two days off every week. But in his case, it was Wednesday and Sunday. Those were fun days! Sure, he l iked going to the pub after work on Saturdays, and on Sunday, after the neighbour helped him find his car, we would head off as a family on Sunday afternoon. Those afternoons took us to many different places and experiences. Many hot summer Sundays, we drove to the Brighton sand-dunes to have a picnic and swim for the afternoon. Strange, although my Dad didn’t like swimming, he certainly did likeRead More Art Analysis of The Luncheon of the Boating Party vs A Sunday on La Grande Janette870 Words   |  4 Pagesimpressionist style was new to the art field, just as the advances from the industrial revolution were new to the people of the world.   Ã‚  Ã‚  Ã‚  Ã‚  A Sunday Afternoon on the Island of La Grande Jatte by Georges Seurat is a vibrant piece, that reflects his pointillism style. This painting displays elegant, emotionless people taking a leisurely walk on a nice Sunday afternoon. Seurat uses space, texture and colour to show ordinary people in the park in an artistic way. In this piece, the illusion of space is created

Documentation Of An Accurate Medical Record - 928 Words

Accurate nursing documentation is paramount to increased level of care for a patients that are admitted into hospitals, referred to other providers or discharged from care. An accurate medical record is by far the most reliable source of information on the care of a patient. The proper documentation by nurses prevents errors and facilitates continuity of care. Documentation plays a vital role in research, education, quality assurance and reimbursements for both patients and providers (Okaisu, Kalikwani, Wanyana, Coetzee, 2014, p. 1). The importance of documentation is not lost on any RN, but continuity in what is recorded and what is absolutely necessary to have in a patient’s record is not always met. Case management in the emergency department, constantly works to find the right data in a patient’s record to ensure that they have the correct insurance coverage and can be admitted or discharged at the appropriate time and place. Even when the smallest amount of essential information is not documented, this otherwise straight forward process turns into a scavenger hunt for who has seen the patient, interventions that were done and for what reasons, and at what time all of these things took place. ED case manager Veronica Kountz (personal communication, March 20, 2015) states that the inadequacy of documentation can lead to insurance companies not covering patient costs, which the hospital then has to absorb. Before a patient can be admitted or discharged, the rightShow MoreRelatedClinical Documentation Improvement1293 Words   |  6 PagesIntroduction The Clinical Documentation Improvement (CDI) has emerged as the most vital drive for overcoming the issues associated with maintaining a complete and good sound medical record in the U.S healthcare system. The main focus of CDI is to enhance clinical clarity of the health records which usually involves the process of improving the medical/health records documentation in order to promote effective patient outcome, data quality measures and accurate reimbursement for services and careRead MoreEvaluation Of A Study Done By Jackie Mocygemba And Susan Fenton775 Words   |  4 Pages(2012) the clinical documentation in inpatient care to see if it uses enough detail for ICD-10. Since ICD-10 is a coding system that uses much more detail than others, it is expected to improve the ability to analyze clinical and cost data (Mocygemba et al., 2012). With the increased specificity of the coding system, the purpose of the study was to see if the clinical documentation is detailed enough. The pil ot study was cross-sectional and it used a variety of about 500 records that were coded usingRead MoreHistory Of Evaluation And Management ( E / M ) Codes1482 Words   |  6 PagesEvaluation and Management (E/M) Codes Accurate and comprehensible medical records documents are crucial for a positive outcome for the patient and health care providers. Health records sequentially convey significant details concerning patient’s health history and future care plans. These records are pertinent when initiating care in the acute and chronic setting for the patient. Medicare, Medicaid, and other personal health care providers necessitate rational documentation to guarantee that a procedureRead MoreA Brief Note On The Electronic Health Records Essay1484 Words   |  6 PagesClinical documentation has been used throughout the healthcare to analyze care provided to a patient, communicate important information between healthcare providers and patients, and provide medical records that will help patients track their conditions. The Electronic Health Records (EHRs) have revolutionized the process of clinical documentation through direct care to the patient. This electronic health record is a new technolog y that helps maintain patient’s privacy. Both computers and EHRs canRead MoreThe Electronic Health Records ( Ehrs ) Essay1644 Words   |  7 PagesClinical Documentation has been used throughout the healthcare to analyze care provided to a patient, communicate important information between healthcare providers and patients, and provide medical records that will help patients track their conditions. The Electronic Health Records (EHRs) have revolutionized the process of clinical documentation through direct care to the patient. This electronic health record is a new technology that helps maintain patient’s privacy and to direct care of the patientRead MoreStrategies Of Nursing Documentation For Promote Patient Safety1498 Words   |  6 PagesStrategies of Nursing Documentation to Promote Patient Safety Introduction Ineffective nursing documentation compromises patient safety and can result in serious or even fatal errors. Nursing documentation is essential to practice and is defined as everything entered into a patient’s electronic health record or written in a patients’ record (Perry, 2014). The goal of effective nursing documentation to ensure continuity of care, maintain standards and reduce errors (Perry, 2014). Nurses are accountableRead MoreLack Of Meticulous Documentation And Positive Patient Interactions Deter A Lawsuit Essay1272 Words   |  6 PagesIn the medical field there is an â€Å"age old saying, â€Å"if it is not documented in the medical record then it did not happen† the reality is, much happens that does not get documented† (Crozer-Keystone Health System, 2009, Para. 1). The question is, without documentation in the medical record, is the record complete, accurate, and concise? This is the question that everyone is asking in regards to the cou rt system, without documentation is it malpractice or should physicians be able to document whatRead MoreImpact Of Technology On Health Care780 Words   |  4 Pagesthem even more appealing. Past critiques of mobile health records were based on information security. mHealth responds to these critiques by incorporating advanced security on information transfer protocols; and by limiting the application to critical tasks, allowing it to function as a compliment to desktop application rather than standalone. The amelioration in care processes results to the financial benefit mHealth brings to the medical institution. With this communication means, provision of careRead MoreThe American Health Information Management Association1383 Words   |  6 Pagesrespected authority for professional education and training in the effective management of health data and medical records needed to deliver quality healthcare to the public. Throughout AHIMA’s history back to 1928, the American College of Surgeons established the Association of Record Librarians of North America (ARNLA) to â€Å"elevate the standards of clinical records in hospitals and other medical institutions† (www.ahima.org, 2015). Since its formation, the Association has undergone several name changesRead MoreElectronic Information At The Bedside, And Barcode Scanning Essay1606 Words   |  7 Pagesindividuals, as well as the aging population, the medical industry has had to be more meticulous in improving nursing care and ultimately patient safety. Technological advancements such as the electronic health record (EHR), the electronic medical administration record (EMAR), and a handheld device used for scanning patient armbands and medications were all introduced around 2007, and have facilitated the ability of nursing staff to promote effective documentation, verification, and overall, communication

Public Relations Errors in United Airline Samples †MyAssignmenthelp.c

Question: Discuss about the Public Relations Errors in United Airline. Answer: Introduction Public relation is a superior tool towards convincing individuals and portraying the right image to persons in a given situation to increase or protect the reputation of a company or a product. The practice is used by managers, individuals, and talk experts in driving a positive image whenever engaged in a crisis or discussions with clients as it seeks to create a good rapport with people. Public relation works by getting the attention of individuals to a given issue, stimulating their interest towards a given matter thus creating the desire and intention for them to act and take part in a decision process. As such, it remains a voluntary action which targets a specific objective where the participants are not forced into an action but rather persuaded into one. Failure to observe proper public relation practices can result in failures and a possible distortion of reputation which leads to the creation of a negative impact on an organization. The case looks at the PR failures registered in the event where the United Airline forcefully removed a passenger, Dr. Dao from a flight awaiting departure due to overbooking. Report The Case Passengers awaiting departure from Chicago to Louisville were treated to a shocking event when the flight manager and a few guards arrived and asked individuals to volunteer four seats so that their staff could board to avoid delays on the other end. The case occurred due to overbooking, which saw people take their reserved seats and only the team missing the seats, which apparently had not been reserved for them previously (Seldin Johnson, 2017). Some of the passengers chose to voluntarily leave and have them catch the next flight at the expense of the airliner as the crew continued to persuade others into the act. However, the type of public relations used in the event was not sufficient, as one Mr. Dao was forced to leave the flight despite his reluctance to doing so. In his defence reason on declining the volunteer noted that he was a doctor who had patients to attend to the following day. However, the officers could hear none of his sentiments and forcefully dragged him on the floor out of the plane as e screamed all the way out of the flight. Later, he was seen coming back with blood oozing out of his mouth due to the damages suffered in the process. A few passengers recorded the scene using their cell phones and had the same leak to the media which went viral thus causing severe damages to the Airline Company (Seldin Johnson, 2017). A lot of PR errors arose from the exercise that would have otherwise been handled soberly to avoid the poor reputation registered and dignity for its passengers. Communication Errors Communication is an important aspect in public relation where information flow has to remain at its best and serve the core purpose of a process. In this respect, the sender has to make a message clear and package the message in a special way that would persuade the recipient to respond positively. At the same time, the medium used must remain clear and appropriate to serve the intended purpose. On the other end, the recipient must receive and decode the message and render a feedback to a given situation to deliver the same to the sender. The process has to go until satisfactory agreement is reached in public relations. However, the case of the flight failed to observe the same. It is normal for airlines to at times overbook, and seek passengers to volunteer and have their travel rescheduled Ravich, 2002). In spite of that the staff must persuade individuals into doing so through proper communication. The team sought for a volunteer who failed to reach the maximum number of four which led to the selection of individuals for the pullout. As a result, it led to a disastrous process that tainted the image of the airline. Instead, there was a need to communicate the necessity of doing so to the passengers and convince them towards volunteering to have later traveled to save the situation. Security and convenience reasons should have been used which could have seen more riders sacrifice their travel for the sake of the airlines concern. Response to the Outrage The firm made several errors in public relation creation with their response to the case after the outrage in the media. The communication team ought to have worked with the CEO in coming up with the most probable reason and an apology to the client that would sound compensative to the damages done (Smudde, 2005). Instead of defending the clients interest which remained at stake, the firm chose, in the first case to support its workers on the basis that the client was going to be re-accommodated in the next flight. The type of PR used in the case was inappropriate based on the information the public wanted to hear after the substantial damage was done to the client (Bowen, 2007). In the view of creating a good image, the management would have carefully crafted a response that would promote the public on relevant actions to be taken by the persons responsible for the act. Further, it should have apologized and offered a direct compensation in a bid to remove the wrong impression registered. In so doing, the management would be promising its client of excellent service by dissociating itself from the act of the security personnel and the manager who called in to have the passenger dragged (Berger, 2015). Self-defence in a time where the need for concern for the passenger is necessary distorts the public image of firms, and, thus acts negatively in such a situation. Persuasion versus Manipulation Persuasion refers to the attempt to influence an individuals action through the act of an appeal meant to lure individuals into a specific act or response. On the other hand, manipulation theory refers to the act of coercion aimed at tricking or forcefully driving an audience into an act which can end up in loss of credibility. The theory is relevant towards the situation of the passenger being pulled out of the airline after failing to volunteer the seat for the staff that was catching the flight to avoid delays on the other end of work. Instead of persuading and respecting the reasons and decision of the passenger, Mr. Dao, the security officer, called in by the manager decided to use forceful means which amount to the theory of manipulation after failing to sacrifice the seat for the staff (Grunig, 2013). The case resulted from the absolute error of overbooking, which, in any way was not the mistake of the passengers. In such a case, there was a need to communicate the issue with the passengers and seek their consent, through an appeal to have the situation rectified. Therefore, the theory of manipulation occurred rather than the persuasion which would have prevented the public relation error from happening. Management Address to the Issue In response, the CEO of the airline Oscar Munoz shared their sentiments and apologized for the event noting that no one deserves the type of treatment registered. At the same time, he promised to take full responsibility for the matter and approach all relevant channels towards rectifying and preventing similar occurrences in the future. He pledged to review the crew movement and the policies in place towards incentivizing volunteer passengers in such a situation. The CEO was quoted acknowledging the situation as unfortunate and apologized for having to re-accommodate the customers and further reaching the client to address the issue. The type of response in the first place seemed appropriate given the apologetic tone it took in addressing the issue. However, it failed by not holding its employees responsible publicly for assisting the firm to disassociate itself from the act about its policies on passenger handling (Holtzhausen, 2013). It was inappropriate for a passenger to be pulled out of the flight as it displayed a negative image of the flight which led to the subsequent decline in bookings in the next few weeks after the event. A lot more had to be done to save the flight from the said event that was fast spreading on the social and mainstream media. Forceful Eviction The airline reserves the right to ask for volunteers in such a situation but contravenes the same in forcefully evicting individuals who booked and took their seats according to the schedule and time. The action of forcing passengers out of a plane plays contrary to public relation policies of transparency and handling of clients (Seldin Johnson, 2017). Besides, the reasons registered by the doctor were authentic enough to have him retained in the flight as he was on a sole purpose to save lives, having booked an appointment with patients whose delays would be catastrophic. Moreover, the handling within the plane was a poor PR process which saw all the passengers witness the case and possibly having their sentiments released to the public and their immediate families. It is unprofessional and out of PR ethics to conducts acts that may distort individuals from implying a particular service in business due to fear of forceful eviction that would damage the service delivery of clients (Parsons, 2016). Each client in the plane must have been worried because the same could potentially occur to them at one time given the random selection and lack of particular reason for selecting persons for eviction. At the same time, the client, who was a Chinese-American, was heard shouting that he was being evicted because he was of a Chinese descent sounds negative in the PR perception given the wake of racial profiling (Parsons, 2016). The crew team should have considered the same before engaging in the act as it raises serious questions on racial issues that have hit the continent in the recent times. The crew was aware that the action would turn negative given the fact that clients had cameras onboard and that the same event would leak thus leading to serious damage to their business. Conclusions Public relation remains essential in attracting and retaining clients to businesses owing to the creation of positive messages. In this respect, it is important for people to employ the policies and procedures leading to a decisive action that favors public image on a given business. The airline committed several PR errors in the event and the addressing of the same afterward in a bid to protect and distance itself from the blame. Necessary measures according to the PR approaches had to be considered which could lead to the avoidance of the adverse events. Besides, it is necessary to select the clients for eviction while considering their race to avoid raising eyebrows on the depression of the minority who might pick offense and associate an isolated event to racial profiling. Public relation calls for adequate communication which is essential in making sure people are persuaded rather than coerced into action. Thus, it remains evident that the PR errors committed by the firm were responsible for the widespread outrage due to the videos doing rounds in the social media which had serious repercussions on the companys image and profitability. Recommendations Public relation consideration remains essential in handling crisis in businesses. In this respect, there are several considerations on the steps that should have been taken by the firm. First, within the flight, it was necessary to the manager and the crew to communicate the need of having volunteers. Substantial reasons had to be given to the clients to have them weigh the same against their urgency for travel to come up with a decision on whether to comply or decline the request. At the same time, upon failure to reach the numbers, the crew staff should have selected carefully the person to evict based on reasoning and judgment based on racial and ethnic considerations. Selecting from the majority category would save the perception of racism in the case which raised more uproar among the population. Thirdly, it would have been prudent for the firm to select a response which would distance itself from the forceful action by the employees. The exercise would assist in restoring confidence to the airline given the assurance that the persons involved would be taken to the task thus safeguarding passengers from future similar events. Lastly, it was necessary for the firm to reach the victim in person and apologize, compensate, and re-accommodate the passenger. More incentives can be offered such as free family travel for a vacation to appeal to the individuals after the incident. After that, the firm managers can take videos and photos demonstrating their apologies and possible good relation with the client who can give address the media on the issue and register agreement with the steps and compensation accorded. References Berger, A. A. (2015).Media and communication research methods: An introduction to qualitative and quantitative approaches. Sage Publications. Bowen, S. A. (2007).Ethics and public relations. Gainesville, FL: Institute for Public Relations. Grunig, J. E. (Ed.). (2013).Excellence in public relations and communication management. Routledge. Holtzhausen, D. R. (2013).Public relations as activism: postmodern approaches to theory practice. Routledge. Parsons, P. J. (2016).Ethics in public relations: A guide to best practice. Kogan Page Publishers. Ravich, T. M. (2002). Re-regulation and airline passengers' rights.J. Air L. Com.,67, 935. Seldin, M., Johnson, L. (2017). How United Airlines Analytics and Algorithms Can Help to Save American Democracy.World Journal of Social Science,4(2), 52. Smudde, P. M. (2005). Blogging, ethics and public relations: A proactive and dialogic approach.Public Relations Quarterly,50(3), 34.

Analyze On The Ethical Issue Of The Toyota Motor Corporation

Question: Discuss about the Analyze On The Ethical Issue Of The Toyota Motor Corporation. Answer: Introduction The aim of this study is to analyze on the ethical issue of the Toyota Motor Corporation. Toyota Motor Corporation also known as Toyota is a multinational automobile manufacturing company that is headquartered in Japan. This organization has been ranked fifth biggest in the globe as measured by revenue (Chun et al., 2013). Toyota has been considered as the market leader in the globe in terms of sales of electric vehicles. In addition, the organizations financial services division mainly offers financing to the dealers as well as their customers for purchasing Toyota vehicles. This company conducts their business in automotive industry. The nature of business of Toyota is to design, produce and sale vehicles and related parts in the global market. Ethical situation and its impact on the organization Business ethics refers to the form of professional ethics that evaluates ethical principles as well as ethical issues occurring in the business environment. It ensures required trust level that exists between the customers and different forms of participants in the market with business. In addition, the economic globalization increases pressure on the business ethics. The Toyotas recall problem reflects that the business ethics has been ubiquitous and this impacts on the development as well as prosperity of the organization (Crane Matten, 2016). This company has been well known for Union busting, which led to destruction of small nations in the globe. It highlights on the decrease in standard of living of the citizens of country. There are more than instances of the Toyotas manufacturing plant in US where the employees are often fired or often disappear from compensation pay roll. Recent study reflects that the employees working in few manufacturing plants of Toyota suicides due to their unethical behavior (Durkheim, 2013). Even this organization builds their manufacturing plants in poor nations for taking advantage of the nations low wage. In fact, many of their laborers of this company have been kept on temporary job for few years and hence increases number of recalls. Some of the employees of this company have complained about their dissatisfaction of their wages. Some recent cases highlights that few workers have been abused with unpaid overtime. Furthermore, the passport of the international workers has also been stripped off by themanagement of Toyota and forced them in working for more than 16 hours each day. Moreover, the wages paid to them is also less than the legal minimum wages (Ulrich Sarasin, 2012). However, the companys ethical issues ranging from work fairness, justice and harassment to foreign investors affects this organization as well as the employees involved in it. The business activities were adversely affected owing to these ethical pro blems (Hartman, DesJardins MacDonald, 2014). In addition, it also adversely affected the relationship between the employees and other stakeholders. The total productivity also reduces and this decreases the companys profit margin. Besides excessive hours of working, stiff patterns of work and unfair wages are also the main ethical problems that Toyota must focus in solving it. Few employees of Toyota left the job due to their ethical problems and hence it lowered their standard of living. Recent statistics also reflects that ethical problems also led to production and quality issues in Toyota. As a result, it caused several car accidents in the nation leading to death rate. This in turn affected the companys brand value and reputation. Managing the situation and solution applied Themanagement of Toyota had admitted that they purposely abandoned safety concern as well as deferred recall investigation for saving money. In order to manage the production issues of car, the management of the company had recruited high level bureaucrats in order to facilitate the company in managing their relationship with the federal oversight agency (Swanson Frederick, 2016). In addition, the management of this organization revised their CSR (corporate social responsibility) policies and introduced customers first policy for satisfying them and attaining their trust (Trevino Nelson, 2016). They also improved their employees working condition and implemented unique philosophy as well as practices of manufacturing products. As a result, the quality of products as well as services improved due to adoption of these policies. The management of this company also provided ethical training session to the employees in order to maintain good business environment. Evaluation and proposal of alternative situation The proposal of alternative solution by which the ethical problems in Toyota company can be handled is explained in the steps given below: The company should adopt ethical as well as compliance training programs. This initiative will reflect the fact that the workers of this organization should cultivate as well as adhere to ethical workplace code (Weiss, 2014). The employees must discuss their ethical dilemma with the companys supervisor in order to resolve their problem and also help them in taking the right decision. The management of Toyota must develop a plan of action that has been steady with ethical priorities and justifies their ethical plan. They should also implement this action plan and utilize appropriate skills as well as competencies. An ombudsman must be designated for handling informal concerns of workers pertaining to the ethics in workplace. Conclusion From the above report, it can be concluded that business ethics is vital for every organization as it helps in enhancing productivity as well as teamwork among the employees. Ethical conduct in organization encourages the culture of decision-making in the business. It also improves accountability as well as transparency in business activities. In addition, ethical behavior of the company facilitates in building strong reputation and attains trust of the customers. Although the unethical behavior in Toyota adversely affected their reputation, implementation of new ethical program as well as policies helped them in resolving the issues and attaining brand value. References Chun, J. S., Shin, Y., Choi, J. N., Kim, M. S. (2013). How does corporate ethics contribute to firm financial performance? The mediating role of collective organizational commitment and organizational citizenship behavior.Journal of Management,39(4), 853-877 Crane, A., Matten, D. (2016).Business ethics: Managing corporate citizenship and sustainability in the age of globalization. Oxford University Press. Durkheim, E. (2013).Professional ethics and civic morals. Routledge Hartman, L. P., DesJardins, J. R., MacDonald, C. (2014).Business ethics: Decision making for personal integrity and social responsibility. New York: McGraw-Hill. Swanson, D. L., Frederick, W. C. (2016). Denial and leadership in business ethics education.Business ethics: New challenges for business schools and corporate leaders, 222-240. Trevino, L. K., Nelson, K. A. (2016).Managing business ethics: Straight talk about how to do it right. John Wiley Sons. Ulrich, P., Sarasin, C. (Eds.). (2012).Facing public interest: The ethical challenge to business policy and corporate communications(Vol. 8). Springer Science Business Media. Weiss, J. W. (2014).Business ethics: A stakeholder and issues management approach. Berrett-Koehler Publishers.